baji22 Privacy Policy
This policy describes in detail how your personal information is collected, stored, and protected on the baji22 platform.
Introduction and Applicability
baji22 ("we", "our", "platform") is a trusted online gaming service in Bangladesh. This Privacy Policy ("Policy") explains how baji22 collects, uses, discloses, stores, and protects the personal information of its users ("you", "your").
By using our website or services, you consent to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.
This Policy applies to all pages, mobile interfaces, applications, and related services of baji22. We may update this Policy from time to time. The updated Policy will be published on this page with the date of the change noted.
What Information We Collect
Personal Identification Information
We collect the following information for registration and account management:
- Full name and date of birth
- Email address
- Username and password (encrypted)
- Copy of national ID card or passport (where applicable)
- Address and country information
Financial Information
Information required to process deposits and withdrawals:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Technical Information
Information collected automatically to improve service quality and security:
- IP address and device identifier
- Browser type and operating system
- Login time and session information
- Cookie and web beacon data
- Pages visited and click activity
Gaming Activity
Information collected to ensure safe and fair gaming:
- Betting, win, and loss history
- Play duration and habits
- Information about favourite games and categories
- Bonus and promotion usage records
- Responsible gaming limit settings
Purpose of Information Use
baji22 uses your information only for the following purposes. We never sell your information unnecessarily to third parties.
Account Management: Your information is used for registration, verification, login, and ensuring account security.
Financial Transaction Processing: To properly complete deposit and withdrawal requests and to prevent fraud.
Identity Verification: To confirm the age and identity of users, in particular to meet the 21+ age requirement.
Customer Support: To resolve your issues and questions and to provide effective assistance via 24/7 live chat.
Service Improvement: To improve the functionality, usability, and gaming experience of the platform.
Responsible Gaming: To monitor unusual gaming behaviour and to provide warnings and support where needed.
Security and Fraud Prevention: To detect and prevent unauthorised access, fraudulent activity, and cyberattacks.
Relevant Notifications: To keep you informed about important account information, security matters, and policy changes.
Cookie and Tracking Technology
baji22 uses cookies and related technologies to improve your browsing experience and to ensure the proper functioning of the platform.
Types and purposes of cookies:
- Essential Cookies: These cookies are necessary to maintain login sessions and ensure account security. Without them, the platform does not function properly.
- Functionality Cookies: These save your preferences and settings (such as language and display preferences) to provide a better experience on future visits.
- Analytics Cookies: Used to understand how users interact with the platform, which helps improve service quality.
- Security Cookies: Used to detect fraud and cyberattacks and to ensure secure transactions.
You can disable certain cookies by changing your browser settings. However, disabling some essential cookies may cause certain features of the platform to not work properly.
Information Disclosure and Sharing
baji22 does not sell or rent your personal information to third parties. However, limited information may be shared in the following circumstances:
Service Providers
Necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, bank), technology infrastructure providers, and game suppliers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) solely for the purpose of providing services.
Legal Obligations
We may be required to disclose information under court orders, legal obligations, or valid requests from regulatory authorities. In such cases, only the necessary information will be provided.
Fraud Prevention
If money laundering, fraud, or any other illegal activity is suspected, necessary information may be shared with the relevant authorities.
Business Restructuring
In the event of a merger, acquisition, or restructuring of baji22's business, information may be transferred to the new entity, but the terms of this Policy will remain in effect.
We have strict data protection agreements with all third-party service providers, and they may use your information only for specified purposes.
Information Security Measures
baji22 uses industry-standard security technology to protect your personal and financial information. Our security framework is as follows:
- SSL/TLS Encryption: All data transfers between your browser and our servers are protected by industry-standard SSL encryption.
- Password Hashing: Your password is never stored directly — strong hashing algorithms are used.
- Two-Factor Authentication: You can enable Two-Factor Authentication for additional account security.
- Regular Security Reviews: Our technology team regularly tests system security and identifies and addresses vulnerabilities.
- Restricted Access: Only authorised staff can access your sensitive information, and they are required to follow strict confidentiality policies.
- Data Centre Security: Our servers operate in data centres with high-level security facilities, providing both physical and digital protection.
However, no transmission of information over the internet or electronic storage is completely secure. We make every effort to protect your information, but we cannot guarantee complete security.
Information Retention Period
baji22 retains your information only for as long as necessary. The specific retention periods are as follows:
| Type of Information | Retention Period |
|---|---|
| Account information (active accounts) | Until the account is closed |
| Financial transaction records | Up to 7 years after account closure |
| Identity verification documents | Up to 5 years after account closure |
| Customer support communications | Up to 3 years from the last contact |
| Technical logs and cookie data | Up to 90 days |
After the above periods have expired, or when the information is no longer needed, we securely delete or anonymise your data.
Your Data Rights
As a baji22 user, you have the following rights:
You have the right to know what information we hold about you.
You may request that incorrect or incomplete information be corrected.
In certain circumstances, you may request that your information be deleted.
You have the right to object to the use of your information for specific purposes.
In certain cases, you may request that the processing of your information be limited.
You have the right to receive your information in a structured format.
To exercise any of the above rights, please contact our support team. We will respond to your request within 30 days.
Protection of Minors
baji22 services are intended for users aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory during the registration process.
If we become aware that a minor has inadvertently registered on our platform, we will immediately close the relevant account and delete the collected information. If you believe a minor is using our services, please notify our support team.
A message to parents: please monitor your child's internet use and take the necessary steps to prevent them from accessing online gaming sites.
Third Parties and External Services
Our payment and gaming service providers (such as bKash, Nagad, Rocket, Upay, Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) operate under their own privacy policies. baji22 is not responsible for the data practices and policies of these third-party service providers.
You are advised to read the privacy policies of these third-party services before using them. We work only with reliable and recognised service providers and maintain data protection agreements with all partners.
Policy Changes and Updates
baji22 reserves the right to modify this Privacy Policy at any time. When changes are made:
- The updated Policy will be published on this page with the date of the change clearly noted.
- For significant changes, we will send a notification to your registered email address.
- Continued use of the platform after a change is made will be considered acceptance of the new Policy.
- You are advised to visit this page regularly to stay informed about the latest Policy.
If you have any questions about policy changes, please contact our support team. Our 24/7 live chat support is always here for you.
Contact & Complaint Resolution
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are ready to assist you with any matter related to the protection of your information.
Email: [email protected]
Live Chat: 24/7 support available in Bengali
For privacy-related complaints, we generally respond within 30 days.
Requests for data deletion or correction will be processed after identity verification.
Keeping your information secure is our highest priority.